We ship quickly, either the same day of order or the next working day.
We use the quickest shipping method available. Most items are sent via Royal Mail First Class, but for larger and international items we also ship using EVRI, UPS, DPD, DHL and other couriers.
UK: Free Shipping unless otherwise indicated
High quality, sturdy reliable and recyclable packaging is an important part of what we do. Our posters and framed prints will be shipped in protective packing to ensure the print and frame arrive in perfect condition.
We would prefer you to telephone us on +44 207 1939750 to cancel your order.
You may also email us at firstname.lastname@example.org or
complete the Customer Order Notification Cancellation form, and return it to us at email@example.com.
Books & gifts. You may cancel your order for books or gifts prior to dispatch or within 14 days of receiving your goods and receive a full refund. Please see the returns section for information about how to return your order.
Limited edition prints. From time to time, limited edition prints may be offered for sale through the Art UK Shop. Limited edition prints are a manufactured item and you may cancel your order prior to dispatch, or within 14 days of receiving your goods, and receive a full refund. Please see the returns section for more information.
Art prints and framed prints are bespoke, made-to-order goods. Under the Consumer Contracts Regulations these goods do not attract the same cancellation rights that typically apply to a distance contract.
You may change your mind prior to dispatch, and you will not be charged for your order. If you decide to cancel your order after dispatch, a 20% fee of the cost of each returned item will be deducted from your refund.
If your order has been dispatched you will need to follow our returns procedure.
Digital Licensed Images are defined as digital downloads and you acknowledge that you will not have the right to cancel your order for a digital licensed image or request a refund once you click the download button.
You will be required to tick an acknowledgement message before you can download your image. This acknowledgement will be recorded as proof of acceptance of this term.
You may, however, cancel your order for a digital licensed image prior to download by telephoning +44 207 1939750 or emailing firstname.lastname@example.org.
How to return gifts
Contact us on +44 207 193 9750 or email@example.com and let us know you wish to return your items. We will provide you with the correct returns address for your items.
Please do not return gift items to the address listed below.
How to return art prints and framed prints
Please return your order to us at the address below, in its original condition, with any seals and shrink wrap intact within 14 days of receiving the item(s). Please enclose the original delivery note to help us identify your order.
Nothing in these conditions affects your statutory rights as a consumer.