September special offer: Get 10% off! use discount code 'get10' at checkout

Delivery Details

Delivery charges, returns and cancellations
Dispatch
We always try to dispatch your order within the timeframes below:

Bespoke textile products: 3 to 5 days
Standard gifts: 3 to 5 days
Books: 1 to 3 day
Framed prints: 3 to 5 days
Unframed prints: 3 to 5 days
You can check the status of your order(s) by signing in, clicking your name that appears in the top-right corner of the page, and clicking 'My shop account'.

Please allow up to 4-6 days after dispatch for delivery within the UK and 10-12 days for worldwide deliveries. If you have not received your order within this time, please email info@periodprints.com. Please note that if you order more than one product they may be dispatched separately and arrive at different times.

Delivery charges
Books
Our range of full-colour hardback catalogues can be posted to locations around the world.

UK: Free Shipping unless otherwise indicated
Worldwide: £10.00

Limited edition prints
Delivery costs will vary depending on the size of the print. Delivery charges will be detailed on the product information page.

Art prints
Our art prints are shipped rolled in a sturdy cardboard tube.

UK: Free Shipping unless otherwise indicated
Worldwide: £10.00

Framed prints
Our framed prints will be shipped in protective packing to ensure the print and frame arrive in perfect condition.

UK: Free Shipping unless otherwise indicated
Worldwide: £10.00


Cancellation policy
We would prefer you to telephone us on +44 207 1939750 to cancel your order.
You may also email us at info@periodprints.com or
complete the Customer Order Notification Cancellation form, and return it to us at info@periodprints.com.

Books & gifts. You may cancel your order for books or gifts prior to dispatch or within 14 days of receiving your goods and receive a full refund. Please see the returns section for information about how to return your order.

Limited edition prints. From time to time, limited edition prints may be offered for sale through the Art UK Shop. Limited edition prints are a manufactured item and you may cancel your order prior to dispatch, or within 14 days of receiving your goods, and receive a full refund. Please see the returns section for more information.

Art prints and framed prints are bespoke, made-to-order goods. Under the Consumer Contracts Regulations these goods do not attract the same cancellation rights that typically apply to a distance contract.
You may change your mind prior to dispatch, and you will not be charged for your order. If you decide to cancel your order after dispatch, a 20% fee of the cost of each returned item will be deducted from your refund.

If your order has been dispatched you will need to follow our returns procedure.

Digital Licensed Images are defined as digital downloads and you acknowledge that you will not have the right to cancel your order for a digital licensed image or request a refund once you click the download button.

You will be required to tick an acknowledgement message before you can download your image. This acknowledgement will be recorded as proof of acceptance of this term.

You may, however, cancel your order for a digital licensed image prior to download by telephoning +44 207 1939750 or emailing info@periodprints.com.

Returns policy
If you are not satisfied with your purchase, or it is damaged in transit, you must notify us within fourteen (14) working days of receiving your goods. We would prefer you to telephone us with details of your complaint on +44 207 1939750, but you may also email us at info@periodprints.com or you may complete the Art UK Customer Returns Form, and email it to us at info@periodprints.com.

Books, gifts and limited edition prints
We will either replace or fully refund your order.

Art prints and framed prints
You may return an art print or framed print if you are unhappy with the product when you receive it. A 20% fee of the cost of each returned item will be deducted from any refund. However, if an art print or frame print is faulty or damaged when you receive it, you may return the item for a replacement or a refund. You must notify of us of any fault or damage within 14 days of receipt. Please email us at info@periodprints.com and provide the following information:

your details;
your order number; and
a photo of the damage to or fault with the item and packaging.
We will arrange for a customer returns form to be sent to you. We will arrange for our designated courier service to collect the faulty item at our cost. A replacement item or refund will be issued on return of the faulty item.

How to return gifts
Contact us on +44 207 193 9750 or info@periodprints.com and let us know you wish to return your items. We will provide you with the correct returns address for your items.

Please do not return gift items to the address listed below.

How to return art prints and framed prints
Please return your order to us at the address below, in its original condition, with any seals and shrink wrap intact within 14 days of receiving the item(s). Please enclose the original delivery note to help us identify your order.

How to return books and art catalogues
Please return your order to us at the address below, in its original condition, with any seals and shrink wrap intact within 14 days of receiving the item(s). Please enclose the original delivery note to help us identify your order.

Items delivered to an overseas address must be returned within 30 days of the cancellation date, unused, unopened (with any seals and shrink-wrap intact) and accompanied by the original delivery note to help us identify your order.

Goods must be returned at your own cost and we would recommend that you return the goods by recorded delivery. We can only accept the return, and refund opened items if they are faulty.

Please return your items to:

Period Prints
92 Greenfield Road
London
N15 5ER

Nothing in these conditions affects your statutory rights as a consumer.